Privacy Policy

This Privacy Policy explains how Trileafs Facility Services PTY LTD ("we", "us", "our") collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are a cleaning services company operating in Canberra, Australian Capital Territory, providing residential, commercial, and specialised cleaning services.

1. Information We Collect

We may collect the following types of personal information:

2. How We Collect Information

We collect personal information when you:

• Contact us via phone, email, website forms, or social media
• Book or enquire about our cleaning services
• Use our website
• Communicate with our staff

We may also collect information from third parties where permitted by law.

3. How We Use Your Information

We use your personal information to:

• Provide and manage cleaning services
• Schedule, confirm, and deliver bookings
• Communicate with you regarding services, changes, or issues
• Process payments and issue invoices
• Improve our services and customer experience
• Meet legal and regulatory obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees and contractors for service delivery
• Third-party service providers (e.g., payment processors, IT services)
• Regulatory authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from:

• Misuse, interference, and loss
• Unauthorised access, modification, or disclosure

Security measures include:

• Restricted access to personal data
• Secure systems and service providers
• Staff confidentiality obligations

6. Cookies & Analytics

Our website may use cookies and analytics tools to:

• Understand website usage
• Improve website functionality
• Enhance user experience

You can disable cookies via your browser settings; however, some website features may not function correctly.

7. Accessing & Correcting Your Information

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information

To make a request, please contact us using the details below.

8. Marketing Communications

We may send you service-related or promotional communications. You can opt out of marketing messages at any time by:

• Clicking the unsubscribe link (if applicable)
• Contacting us directly

9. Overseas Disclosure

We generally do not disclose personal information overseas. If overseas disclosure occurs (e.g., cloud services), we ensure reasonable steps are taken to protect your information in line with Australian privacy laws.

10. Complaints

If you believe we have breached your privacy rights, you may contact us directly. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact: